Returns and Refunds

We aim provide stylish high quality underwear and swimwear items, so we hope there should not be many items that customers need to send back to us. However, if you are dissatisfied and need to return an item then UndiesandOvers.co.uk has a straightforward and transparent returns policy, so you shop in the knowledge that you are able to return unwanted items to us, and better still you don’t have to queue up at the customer service desk to do so!

UndiesandOvers.co.uk is a trading name of P&M Entertainment.

30 day returns

Cancellation

Refunds

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We accept returns for refund or exchange up to 30 calendar days after the goods have been received. Please contact us with the reason for return and we will then issue you with a returns authorisation code.

We will accept returns if:

• The goods are sent back to us in their original packaging with the manufacturer labels attached.

• Include the returns authorisation code

• If you wish to exchange the goods please provide full details of the goods you wish to purchase in exchange

Please make sure that underwear/swimwear etc. are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

We regret that we are unable to refund you any delivery charges paid in addition to the price of the goods and return postage is payable by you, the sender, unless the goods are faulty. We recommend that goods returned be made by recorded delivery to ensure it reaches us safely and so that a prompt refund may be made to yourselves. UndiesandOvers.co.uk cannot be held responsible for parcels that are lost in transit when being returned, they are the sole responsibility of the customer.

Cancellation:

The Consumer Protection (Distance selling) Regulations 2000 (SI 2334/2000) allows for a 7 day cooling off period and gives our customers a right to cancel the order.

If you choose to cancel your order after the goods have been dispatched then you will be required to return the goods to UndiesandOvers.co.uk in an as new condition fit for resale, still in their packaging with all the manufacturers labels attached. For hygiene reasons we regret that we cannot exchange or return any goods which have been worn or washed, unless they are faulty. Please make sure that underwear/swimwear etc. are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

We must be contacted within 7 working days of receipt of the goods and we will then issue you with a returns authorisation code. This code must be sent back to us with the returned goods. We regret that we are unable to refund you any delivery charges paid in addition to the price of the goods and return postage is payable by you, the sender, unless the goods are faulty. We recommend that goods returned be made by recorded delivery to ensure it reaches us safely and so that a prompt refund may be made to yourselves. The goods should be received by us within 7 days of the goods being received by you.

Consumer Protection (Distance selling) Regulations 2000 can be found at: http://www.opsi.gov.uk/si/si2000/20002334.htm

Refunds

We try to make refunds within 10 days of receipt back to us, and usually do much sooner though promise to make all refunds within 30 calendar days from receipt of goods to us. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Refunds will be credited to the credit card/Paypal account used to pay for the original order. Refunds for orders paid by cheque/postal order will be refunded by cheque.